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+86 21 5927 1449 -
support@suncastbx.trade -
18F, Lujiazui Finance Plaza, 8 Century Avenue, Pudong, Shanghai 200120, China
A bank account lets you store money securely, make payments, and track your spending. With Suncast Capital Brokerage, you can open an account in minutes, receive a unique account number, fund it via transfer or card, and pay bills or vendors directly from the app. We support everyday Savings accounts and Current accounts for higher-volume transactions.
1) Open the app → Cards → select your virtual or physical card.
2) Tap Activate and verify with your PIN/OTP.
3) Set a secure 4–6 digit card PIN (for physical cards).
4) Make a small online purchase or POS test to confirm activation.
Need help? Email support@suncastbx.trade.
Go to Profile → Security → Change Password, enter your current password, then set a new one (min 8 characters, mix letters, numbers, and symbols). If you’ve forgotten it, use Forgot Password on the login screen to reset via email/OTP. For extra safety, enable 2-Step Verification in Security settings.
We can correct minor spelling mistakes or update your legal name. Please provide a valid government ID and a supporting document (e.g., affidavit, marriage certificate, or CAC documents for business accounts). Submit a request via Profile → Help → Update Account Details or email support@suncastbx.trade. Reviews typically complete within 1–3 business days.
Typical requirements include: valid government ID, active Suncast Capital Brokerage account, at least 3 months of account activity, CAC registration (for companies), recent bank statements or revenue evidence, and a simple cash-flow summary. Additional collateral/guarantor may be requested depending on amount and risk. Start your application in Loans inside the app or email support@suncastbx.trade for guidance. All loans are subject to approval and availability in your region.